SOBRsure Frequently Asked Questions

Set up

What should I do when I receive my SOBRsure™?

DAY 1: Connect the device to the app and place it on the charger for 12 hours to allow the sensor to acclimate to the environment.

DAY 2: Wear SOBRsure on your wrist while connected to app for 8 hours – this allows the device to calibrate to your unique physiology.

DAY 3: Restart the app – SOBRsure and the app are now ready to use.

Is the SOBRsure app available on iPhone and Android?

Yes, SOBRsure is available on both the Apple and Google Play stores.

What are the most important settings on my phone?

Ensure your phone settings are set to “Always” for the following:

Allow SOBRsure to send notifications= Always

Allow SOBRsure to access device location= Always

Allow SOBRsure to be accessible via Bluetooth= Always


What happens if my device disconnects?

Ensure Bluetooth is turned on. If you are prompted with a push notification, follow the re- connect option. If you do not receive a prompt, hard close and re-open the app for the connection to restore.

Why didn’t I receive a notification when the band was removed?

Check connectivity within the application.

Ensure the band is secure on your wrist (not too loose)

If both steps above have been completed and you have not received the notification, call 1.844.SOBRsafe (762.7723).

What is SOBRsure’s battery life?

The SOBRsure battery will last up to 3 days.

How long does SOBRsure take to fully charge?

45 minutes to an hour.

What should I do if the strap of my SOBRsure device breaks?

New straps can be ordered at

SOBRsure App

How can I tell if alcohol has been detected?

The “SOBER” circle in the app will turn red when alcohol is detected. Additionally, a notification is sent to the account administrator.

Why am I not receiving notifications from the SOBRsure app?

You may have been disconnected from the network. Start by ensuring that your phone is connected to a secure and trusted Wi-Fi connection. If it is, and you are still not receiving notifications, try to hard close your SOBRsure app and restart it. Finally, check to make sure your phone number in your profile is still correct. Call 1.844.SOBRsafe (762.7723) if you need to change your number on your account or need further support

Why did my SOBRsure detect alcohol if I didn’t drink?

Certain environments may cause a false reading. If this occurs, move to a ventilated area and the sensor will recalibrate.

Is SOBRsure water resistant?

SOBRsure is water resistant but not waterproof. It cannot be submerged in water.

How do I clean SOBRsure?

Use a lightly damp microfiber cloth with water.

Can I disinfect SOBRsure?

Avoid using alcohol-based cleaning solutions.

Can another user wear my SOBRsure?

Yes. The administrator needs to reassign the SOBRsure to the new user’s phone.


What should I do if I never received my SOBRsure package?

Please call 1.844.SOBRsafe (762.7723). Be sure to provide the tracking number for your original shipment if available.

What should I do if my SOBRsure package is missing items or is damaged?

Call 1.844.SOBRsafe (762.7723). Include your contact information and your SOBRsure ID if available.


How does SOBRsure connect to the app?

The SOBRsure device connects to the app via Bluetooth. Just like other Bluetooth devices, SOBRsure has a limited range to stay connected to the user’s phone. Data streams from the phone to the cloud as long as the phone is on a functioning cellular or Wi-Fi network.

What is the Bluetooth range?

SOBRsure’s Bluetooth range is 15-20 ft.

How can I troubleshoot connectivity issues with the SOBRsure device?

To troubleshoot connectivity issues, you can refer to other Frequently Asked Questions or call 1.844.SOBRsafe (762.7723).

What happens if the user’s cell phone loses service?

The SOBRsure wearable continues to monitor and store data until connectivity is restored.

How much data can SOBRsure store if it is offline?

Up to seven days of data.

More Help

Please call (1.844.SOBRsafe (762.7723).)

Product Hardware

How does SOBRsure detect alcohol?

When you ingest alcohol, your body uses several metabolic functions to process this alcohol and distribute it around your body via the bloodstream, one of which is to emit the alcohol as gas through your pores. SOBRsure is able to sense this gas with a high degree of accuracy and determine the presence of alcohol in a person’s system.

How often does SOBRsure test for alcohol?

SOBRsure tests for alcohol every 15 seconds. The sensor is constantly measuring the amount of ethanol present, and reading is taken from the sensor every 15 seconds. This is logged in the device memory, transferred to the application and sent to the cloud for delivery to the administrator’s mobile device.

Is there any way to trigger a false positive result?

Hand sanitizers, perfume and other alcohol-based products may trigger a false-positive on SOBRsure. SOBRsafe recommends that the user avoid alcohol-based products while wearing SOBRsure. Additionally, being in environments with high ambient alcohol content such as a bar or a place with many open alcohol bottles could trigger a false positive. Avoid these places and situations if trying to prevent false positives.